FAQs
How can I contact The Freshner?
You can email us at sales@thefreshner.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
No at the moment we only ship in Belgium, we can ship to other countries in EU but other shipment fees could be applied.
Where do you ship from?
We ship from Belgium-Brussels.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept Bancontact or Payal
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
We aim to ship your orders the next day , so mostly within 24 -48 hours
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
No all prices on the website include Taxes and Shipping. The Product price even includes recupel fee. Read more about recupel fee below
How do I return an item?
Please contact us at sales@thefreshner.co
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
Why is the recupel fee included in the product price?
In Belgium, citizens are required to pay a Recupel fee when purchasing electronic and electrical equipment. This fee is crucial for ensuring that these products are recycled responsibly at the end of their life cycle. The Recupel system is designed to promote environmental sustainability by funding the collection, transport, and recycling of waste electrical and electronic equipment (WEEE).By paying the Recupel fee, Belgian citizens contribute to a circular economy, where valuable materials are reused and harmful waste is minimized. This initiative not only helps protect the environment but also ensures that toxic substances are handled safely, reducing their potential impact on public health.Ultimately, the Recupel fee is an essential part of Belgium's commitment to sustainable waste management and responsible recycling practices. By understanding the importance of this fee, citizens can play an active role in protecting the planet and promoting a greener future.